FAQ

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Les frais de port sont gratuits pour les commandes supérieures à 35€. Si la commande est inférieure à 35€, les frais de port sont de 3,99€ (Espagne continentale, îles Canaries et Portugal)

Pour les îles Baléares, les frais de port sont gratuits à partir de 50 € d'achat. Si la commande est inférieure à 50 €, les frais de port sont de 5 €.

},{"tab_title" : "2. expédiez-vous dans d'autres pays ? quels sont les frais d'expédition ?", "tab_content" :""

- Frais d'expédition Italie, Royaume-Uni et France : frais d'expédition GRATUITS pour les achats supérieurs à 90€. Frais de port de 10€ pour les achats inférieurs ou égaux à 90€

-Frais d'expédition pour l'Allemagne, les Pays-Bas, l'Autriche, la Belgique, la Suède, la Roumanie, les Pays-Bas, la Pologne et le Luxembourg : 12 € quel que soit le montant de l'achat.

-Frais de port pour les USA, Andorre, Brésil, Finlande, Islande, Gibraltar, Israël, Maroc et Turquie : 30€ quel que soit le montant de l'achat.

-Frais de port pour le Mexique, l'Algérie, Gibraltar, le Canada, la Hongrie : 35€ quel que soit le montant de l'achat.

- Frais de port pour l'Australie, le Chili, la Colombie, la Nouvelle-Zélande : 45€ quel que soit le montant de l'achat.

},{"tab_title" : "3. avec quel transitaire travaillez-vous ?", "tab_content" :""

Poste express.

"Que se passe-t-il si le transporteur se présente à la maison et que nous ne sommes pas là ?", "tab_content" :""

Si vous ne rencontrez pas le coursier, veuillez nous contacter à l'adresse 965360915 ou par WhatsApp au 652 868 114 pour demander une nouvelle livraison.

Si vous ne pouvez pas être présent à l'adresse indiquée pour recevoir le colis, vous pouvez prépayer la commande et nous la déposerons au bureau de poste ordinaire le plus proche.

"},{"tab_title" : "5. combien de temps dure la livraison ?", "tab_content" :"

Notre délai de livraison actuel est d'environ 2/3 jours ouvrables, sauf en cas de problème de stock.

Si vous souhaitez accélérer le délai de livraison, écrivez-nous un message privé ou appelez-nous à 965360915 et nous l'accélérerons.

Lorsque la commande quitte nos locaux, nous vous envoyons un courrier électronique pour vous informer de l'expédition. À partir de cet e-mail, le transport prend environ 24/48 heures. En dehors de l'Espagne, le transport prend 48/72 heures.

Si vous rencontrez des problèmes avec l'agence de transport, veuillez nous contacter directement à l'adresse 965360915 de 10h00 à 18h00 et nous organiserons une nouvelle livraison.

Dans les îles Canaries, aux États-Unis et au Mexique, la commande peut prendre jusqu'à 15 jours.

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Modes de paiement pour l'Espagne (y compris les îles) :

* Carte de crédit / débit

* Paypal. Le paiement via la plateforme Paypal implique un supplément de 1,5 € par commande.

* Contre remboursement (Vous pouvez payer commodément lorsque vous recevez votre commande à la maison. Ce mode de paiement entraîne un coût supplémentaire de 2 euros par commande à titre de frais de traitement.

Ce mode de paiement est exclu dans les îles Canaries.

* Me découragerPayez le montant de vos achats en plusieurs fois, jusqu'à 36 fois. Si votre achat est inférieur à 50 €, payez en 4 mois sans intérêt.

* Bizum

* Scalapay : payer votre achat en 3 versements sans intérêt.

Portugal :

- Carte de crédit.

- Paypal (supplément de 1,50€)

- Scalapay

- Contre remboursement (supplément de 2€)

- Mbway

- Multibanque

Italie :

- Carte de crédit.

- Paypal (supplément de 1,50€)

- Scalapay

- Contre remboursement (supplément de 7€)

- L'argent

- MyBank

Moyens de paiement pour les autres pays : redsys et paypal ( SURCHARGE 1,50€)

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Vous pouvez effectuer votre retour en ligne dans votre historique de commande :

1. Mon compte -> 2. Historique et détails de mes commandes.

Dans l'historique de la commande, vous devez sélectionner l'option "Retourner les produits" dans la commande que vous souhaitez retourner.

Si vous avez besoin d'aide pour le traiter, vous pouvez nous envoyer un courrier électronique à notre adresse [email protected], ou si vous préférez, appelez-nous à 965360915 du lundi au vendredi de 09h00 à 13h00.

Il existe deux possibilités pour effectuer un retour :

- Nous pouvons envoyer une étiquette pour livrer le colis au bureau de poste le plus proche.

- Nous pouvons envoyer un coursier à l'adresse que vous avez indiquée.

"},{"tab_title" : "8.How long do I have to make a return ?", "tab_content" :""

La période de retour est de 30 jours calendaires après réception de la commande.

",{"tab_title" : "9. Les retours sont-ils gratuits ?", "tab_content" :""

Oui, à condition que vous remettiez votre colis à un point de collecte d'INpost. Grâce à notre système de retour, vous générez une étiquette pour remettre le colis à un point de collecte d'Inpost. Cette option est gratuit. Pour que le retour soit gratuit, au moins un des articles inclus dans le retour doit avoir un prix égal ou supérieur à 14,99 €.

Dans le cas des îles Baléares, les frais de retour s'élèvent à 5 €. Îles Canaries : les frais de retour sont à la charge du client. Si vous préférez le faire avec nous, les frais de retour s'élèvent à 9 €

Autres pays : 10€. Vous devez demander l'étiquette à notre service clientèle et vous pourrez la renvoyer au point le plus proche. Ou si vous préférez, vous pouvez renvoyer le produit vous-même.

"},{"tab_title" : "10. Puis-je modifier un article ?", "tab_content" :""

Oui, pour échanger un article, vous devez contacter notre service clientèle.

Nous envoyons le coursier avec le nouveau produit que vous souhaitez commander et, lorsqu'il arrive, vous lui remettez celui que vous avez à la maison. Le coût de ce service est de 5€.

"},{"tab_title" : "11.Comment obtenir mon remboursement ? Combien de temps cela prend-il ?", "tab_content" :""

Le remboursement sera effectué en utilisant le même moyen de paiement que celui utilisé pour effectuer l'achat.

Si le paiement a été effectué en contre-remboursement, nous avons besoin de votre numéro de compte pour pouvoir effectuer le paiement.

Le remboursement est effectif dans un délai d'environ 4 jours ouvrables.

"},{"tab_title" : "12.J'ai reçu un article défectueux, comment dois-je procéder ?", "tab_content" :""

En cas d'article défectueux, veuillez nous envoyer une photo par WhatsApp ou par courriel à [email protected] et nous vous enverrons un courrier avec un nouvel article en parfait état pour effectuer l'échange.

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Vous pouvez vous connecter à votre compte Pianno 39 pour consulter l'historique de vos commandes en cours. MON COMPTE -> Mes commandes.

Tant que la commande est dans nos locaux, le statut est "Préparation en cours"

ou "Paiement accepté", selon le mode de paiement.

Lorsque la commande est en attente, elle est traitée par le service d'expédition.

Notre délai de livraison actuel est d'environ 2/3 jours ouvrables, sauf en cas de problème de stock.

Dans les îles Canaries, aux États-Unis et au Mexique, la commande peut être retardée jusqu'à 15 jours.

"},{"tab_title" :"14.Quiero j'ai une question concernant ma commande, comment dois-je procéder ?", "tab_content" :"

Envoyez-nous un e-mail à [email protected] et nous vous contacterons dans les plus brefs délais.

Si votre commande est destinée à un pays situé en dehors de l'Union européenne, elle peut être soumise à des droits de douane, des taxes ou d'autres frais en raison de la législation locale ou douanière.

L'acheteur doit supporter tous les frais de douane liés à l'importation du produit. Pour des raisons douanières, la commande peut également être retardée.

",{"tab_title" : "15.Comment puis-je annuler une commande ?", "tab_content" :""

Vous pouvez annuler votre commande via le site web dans l'historique de votre commande : 1. Mon compte -> 2.

Dans l'historique des commandes, vous devez sélectionner l'option "Annuler la commande" dans la commande que vous souhaitez annuler.

Dans le cas où la commande est payée, nous procéderons au remboursement du montant par le même moyen que celui par lequel vous avez effectué le paiement.

"},{"tab_title" : "16.Comment puis-je modifier mon adresse dans une commande ?", "tab_content" :""

Vous pouvez modifier votre adresse via le site web dans l'historique de vos commandes : 1. Mon compte -> 2.

Dans mes adresses, vous devez supprimer toutes les adresses incorrectes et n'en laisser qu'une seule.

Dans la seule adresse que vous avez en attente, vous devez sélectionner l'option "mes adresses" et introduire l'adresse correcte.

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Vous pouvez consulter ce site lien le fonctionnement du programme de récompenses.

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Si vous avez besoin d'une consultation urgente appelez-nous à 965360915 de 09h00 à 15h00. Si nous ne répondons pas à l'appel à ce moment-là, nous le rappellerons dès que possible.

Si vous préférez, vous pouvez nous écrire un e-mail à [email protected]

Vous pouvez également nous écrire un message privé via Facebook Messenger ou Instagram. Ou si vous préférez, vous pouvez nous écrire un WhatsApp au 652 868 114. Les messages sont traités dans l'ordre d'entrée aussi rapidement que possible. La réponse peut prendre jusqu'à 24 heures.

}",{"tab_title" : "19.Avez-vous un magasin physique ? Puis-je y aller pour acheter ?", "tab_content" :""

Oui, nous sommes à Cox, Alicante, dans la rue San Isidro n 77. Vous pouvez venir nous rendre visite et nous serons ravis de vous rencontrer.