Perguntas frequentes

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"settings":{"section_title":"", "tabs":[{"tab_title": "1. quais são os custos de envio?", "tab_content":"", "tab_content":""

Os custos de envio são gratuitos para encomendas superiores a 35€. Se a encomenda for inferior a 35€, os custos de envio são de 3,90€ (Espanha continental, Ilhas Canárias e Portugal)

Para as Ilhas Baleares, os custos de envio são gratuitos para compras superiores a 50 euros. Se a encomenda for inferior a 50€, os custos de envio são de 5€.

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- Custos de envio Itália, Reino Unido e França: custos de envio GRATUITOS para compras superiores a 90 euros. Custos de envio de 10€ para compras iguais ou inferiores a 90€

-Custos de envio para a Alemanha, os Países Baixos, a Áustria, a Bélgica, a Suécia, a Roménia, os Países Baixos, a Polónia e o Luxemburgo: 12 euros, independentemente do montante da compra.

-Custos de envio para os EUA, Andorra, Brasil, Finlândia, Islândia, Gibraltar, Israel, Marrocos e Turquia: 30€, independentemente do montante da compra.

-Custos de envio para o México, Argélia, Gibraltar, Canadá e Hungria: 35 euros, independentemente do montante da compra.

- Custos de envio para a Austrália, Chile, Colômbia e Nova Zelândia: 45 euros, independentemente do montante da compra.

},{"tab_title": "3. Com que transitário trabalha?", "tab_content":""

Correio expresso.

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Se não encontrar o estafeta, contacte-nos através do endereço 965360915 ou do WhatsApp 652 868 114 para solicitar uma nova entrega.

Se não puder estar presente na morada indicada para receber a encomenda, pode efetuar o pré-pagamento da encomenda e nós entregá-la-emos na estação de correios mais próxima.

"},{"tab_title": "5. Quanto tempo demora a entrega?", "tab_content":"

O nosso prazo de entrega atual é de aproximadamente 2/3 dias úteis, a não ser que tenhamos um problema de stock.

Se precisar de acelerar o prazo de entrega, escreva-nos uma mensagem privada ou ligue-nos para 965360915 e nós aceleraremos o processo.

Quando a encomenda sai das nossas instalações, enviamos-lhe um e-mail para o informar do envio. A partir desse correio eletrónico, o transporte demora aproximadamente 24/48 horas. Fora de Espanha o transporte demora 48/72 horas.

Se tiver problemas com a agência de transportes, contacte-nos diretamente em 965360915, das 10:00 às 18:00, e organizaremos uma nova entrega.

Nas Ilhas Canárias, nos EUA e no México, a encomenda pode demorar até 15 dias.

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"isInner":false, "settings":{"section_title":"", "tabs":[{"tab_title": "6. quais são os métodos de pagamento, existem sobretaxas?", "tab_content":"", "tab_content":""

Formas de pagamento para Espanha (incluindo as ilhas):

* Cartão de crédito / débito

* Paypal. O pagamento através da plataforma Paypal implica uma sobretaxa de 1,5 euros por encomenda.

* Contra-reembolso (Pode pagar comodamente quando receber a sua encomenda em casa. Este método de pagamento tem um custo adicional de 2 euros por encomenda a título de taxa de tratamento.

Este método de pagamento está excluído das Ilhas Canárias.

* Desmotivar-mePague qualquer montante das suas compras em prestações fáceis até 36 prestações. Se a sua compra for inferior a 50 euros, pague em 4 meses sem juros.

* Bizum

* Scalapay: pagar a sua compra em 3 prestações sem juros.

Portugal:

- Cartão de crédito.

- Paypal (sobretaxa de 1,50€)

- Scalapay

- Contra-reembolso (sobretaxa de 2 euros )

- Mbway

- Multibanco

Itália:

- Cartão de crédito.

- Paypal (sobretaxa de 1,50€)

- Scalapay

- Contra-reembolso (sobretaxa de 7 euros )

- Dinheiro

- O meu banco

Formas de pagamento para outros países: redsys e paypal (sobretaxa de 1,50€)

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"settings":{"section_title":"", "tabs":[{"tab_title": "7. como posso processar uma devolução?", "tab_content":"", "tab_content":""

Pode efetuar a sua devolução online no seu histórico de encomendas:

1. A minha conta -> 2. Histórico e detalhes das minhas encomendas.

No histórico de encomendas, deve selecionar a opção "Devolver produtos" na encomenda que pretende devolver.

Se precisar de ajuda para o processar, pode enviar-nos uma mensagem de correio eletrónico para o nosso endereço de correio eletrónico [email protected], ou, se preferir, contacte-nos através do endereço 965360915, de segunda a sexta-feira, das 09:00 às 13:00.

Existem duas opções para efetuar uma devolução:

- Podemos enviar uma etiqueta para entregar a encomenda na estação de correios mais próxima.

- Podemos enviar uma transportadora para o endereço que indicar.

"},{"tab_title": "8.Quanto tempo tenho para efetuar uma devolução?", "tab_content":""

O prazo de devolução é de 30 dias de calendário após a receção da encomenda.

",{"tab_title": "9.As devoluções são gratuitas?", "tab_content":""

Sim, desde que entregue a encomenda na estação de correios. Se lhe enviarmos uma etiqueta, pode dirigir-se à estação de correios para entregar a encomenda. Esta opção é livre. Para que a devolução seja gratuita, pelo menos um dos artigos incluídos na devolução deve ser igual ou superior a 14,99€.

No caso das Ilhas Baleares, as devoluções têm um custo de 5 € Ilhas Canárias: a devolução será cobrada ao cliente. Se preferir fazê-lo connosco, a devolução tem um custo de 9€

Outros países: 10 euros. Deve solicitar a etiqueta ao nosso serviço de apoio ao cliente e poderá devolvê-la no ponto mais próximo. Ou, se preferir, pode devolver o produto você mesmo.

"},{"tab_title": "10.Posso efetuar uma alteração a um artigo?", "tab_content":""

Sim! Para trocar um artigo, deve contactar a nossa equipa de apoio ao cliente.

Enviamos o estafeta com o novo produto que pretende encomendar e, quando ele chega, entrega-lhe o que tem em casa. O custo deste serviço é de 5 euros.

"},{"tab_title": "11.Como é que recebo o meu dinheiro de volta para o meu reembolso? Quanto tempo demora?", "tab_content":""

O reembolso será efectuado utilizando o mesmo método de pagamento utilizado para efetuar a compra.

Se o pagamento foi efectuado por contra-reembolso, necessitamos de um número de conta para podermos efetuar o pagamento.

O reembolso é efetivo num prazo de cerca de 4 dias úteis.

"},{"tab_title": "12.Recebi um artigo defeituoso, como devo proceder?", "tab_content":""

No caso de um artigo defeituoso, envie-nos uma fotografia por WhatsApp ou por correio eletrónico para [email protected] e enviar-lhe-emos um correio com um artigo novo em perfeitas condições para efetuar a troca.

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Pode iniciar sessão na sua conta Pianno 39 para ver o seu histórico de encomendas pendentes. A MINHA CONTA -> As minhas encomendas.

Enquanto a encomenda estiver nas nossas instalações, o estado é "Preparação em curso"

ou "Pagamento aceite", consoante o método de pagamento.

Quando a encomenda está em "Pendentes", a encomenda está a ser tratada pelo departamento de expedição.

O nosso prazo de entrega atual é de aproximadamente 2/3 dias úteis, a menos que tenhamos um problema de stock.

Nas Ilhas Canárias, nos EUA e no México, a encomenda pode ser adiada até 15 dias.

"},{"tab_title":"14.Quiero tenho um pedido de informação sobre a minha encomenda, como devo proceder?", "tab_content":"

Envie-nos uma mensagem de correio eletrónico para [email protected] e entraremos em contacto consigo o mais rapidamente possível.

Se a sua encomenda se destinar a um país fora da União Europeia, poderá estar sujeita a tarifas, impostos ou outros encargos devido à legislação local ou aduaneira.

O comprador suportará todos os custos aduaneiros associados à importação do produto. Por razões aduaneiras, a encomenda pode também sofrer atrasos.

",{"tab_title": "15.Como posso cancelar uma encomenda?", "tab_content":""

Pode anular a sua encomenda através do sítio Web no seu histórico de encomendas: 1. A minha conta -> 2.

No histórico de encomendas, deve selecionar a opção "Cancelar encomenda" na encomenda que pretende cancelar.

No caso de a encomenda ser paga, procederemos ao reembolso do montante através do mesmo método de pagamento.

"},{"tab_title": "16.Como posso alterar o meu endereço numa encomenda?", "tab_content":""

Pode alterar o seu endereço através do sítio Web no seu histórico de encomendas: 1. A minha conta -> 2.

Nos meus endereços, deve eliminar todos os endereços incorrectos e deixar apenas um deles.

No único endereço que tem pendente, deve selecionar a opção "os meus endereços" e introduzir o endereço correto.

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Pode consultar este ligação como funciona o programa de prémios.

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Se precisar de uma consulta urgente contacte-nos em 965360915 das 09:00 às 15:00. No caso de não atendermos a chamada à hora marcada, devolvê-la-emos o mais rapidamente possível.

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Sim, estamos em Cox, Alicante. Na Calle San Isidro n 77. Pode vir visitar-nos e teremos todo o prazer em conhecê-lo.