PURCHASE CONDITIONS

1.INTRODUCTION

This document (together with the documents mentioned in it) establishes the conditions governing the use of this website and the purchase of products on it (hereinafter, the "Conditions").

Please read the Terms carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions, so if you do not agree with all the Conditions, you should not use this website.

These Conditions could be modified. It is your responsibility to read them periodically, since the conditions in force at the time of use of the website or the conclusion of the Contract (as defined below) will be those that are applicable to you.

The Agreement (as defined below) may be executed, at your option, in any of the languages in which the Conditions are available on this website.

Two.OUR DATA

This website is operated under the name www.https://pianno39.com/gb/

-YOUR DATA AND YOUR VISITS TO THIS WEB PAGE

The information or personal data that you provide us about you will be treated in accordance with the provisions of thePrivacy Policy. By using this website you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

3.USE OF OUR WEB PAGE

By using this website and placing orders through it, you agree to:

Make use of this website only to make legally valid queries or orders.

Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.

Provide us with your email address, postal address and/or other contact information truthfully and accurately. You also agree that we may use this information to contact you if necessary (see ourPrivacy Policy)

If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

Four.SERVICE AVAILABILITY

The items offered through this website are only available for shipment to Spanish territory.

5.CONCLUSION OF THE CONTRACT

The information contained in these Conditions and the details contained in this web page do not constitute an offer of sale, but rather an invitation to contract. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, the amount will be fully refunded.

To place an order, you must follow the online purchase procedure and click on "Process Order". Following this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as it constitutes an offer by you to us to purchase one or more products. All orders are subject to our acceptance, of which you will be informed by email confirming that the product is being shipped (the “Shipping Confirmation”). The contract for the purchase of a product between us (the “Contract”) will be formalized only when we send you the Shipping Confirmation.

Only those products listed in the Shipping Confirmation will be subject to the Contract.We will not be obliged to supply you with any other products that may have been ordered until we confirm the shipment of the same in a Shipment Confirmation.

6.AVAILABILITY OF PRODUCTS

All product orders are subject to product availability.. In this sense, if there are difficulties in the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you can order. If you do not wish to order such substitute products, we will refund any amounts you may have paid.

7.REFUSAL TO PROCESS AN ORDER

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it.. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to reject the processing of an order after having sent the Order Confirmation, for which we reserve the right to do so at any time, at our sole discretion. discretion.

We will not be liable to you or to any third party for withdrawing any product from this website, regardless of whether such product has been sold or not, for removing or modifying any material or content on the website, or for refusing to to process an order once we have sent you the Order Confirmation.

8.DELIVERY

Notwithstanding the provisions of Clause 6 above regarding the availability of the products and unless extraordinary circumstances occur, we will try to send the order consisting of the product/s listed in each Shipping Confirmation before the delivery date that appears in the Shipping Confirmation in question or, if no delivery date is specified, within the period of30 days from the date of the Shipping Confirmation.

However, delays may occur for any of the following reasons:

  • product customization;
  • specialty items;
  • unforeseen circumstances; either
  • delivery area

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Keep in mind in any case that we do not deliver on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that "delivery" has taken place or that the order has been "delivered" at the time of signing the reception of the same at the agreed delivery address.

-IMPOSSIBILITY OF DELIVERY

If after two attempts we are unable to deliver your order, we will try to find a safe place to leave it. We will also leave you a note telling you where your order is and how to pick it up. If you are not going to be at the delivery location at the agreed time, please contact us to arrange delivery on another day.

In the event that 30 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wantwithdraw from the Contract and we will consider it terminated. As a result of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, in themaximum period of 30 days from the date on which we consider the Contract terminated. In these cases, we will be authorized to pass on the transport costs derived from the shipment and the termination of the Contract.

9.TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCTS

The risks of the products will be at your expense from the moment of delivery.

You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges, or at the time of delivery, if it takes place at a later time.

10.PRICE AND PAYMENT

The price of each product will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices on the page are correct, errors may occur.If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded.

We will not be obliged to supply you with any product at the incorrect lower price.(even if we have sent you the Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognized by you as an incorrect price.

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount.

Prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you an Order Confirmation.

Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment.

-Free shipping costs for purchases over €35.

-Shipping costs of €3.90 for purchases equal to or less than €35.IF THE ORDER IS OVER €35 THE SHIPPING IS FREEFor Spain and Portugal (except Balearic Islands)

- Shipping costs of €5.00 for purchases equal to or less than €50 for the Balearic Islands

- Shipping costs for Italy are €6 if the order is less than €60. If you exceed €60, shipping is free.

Eleven.VALUE ADDED TAX

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory. The applicable VAT rate will be that legally in force at all times depending on the specific item in question.

12.EXCHANGES/RETURNS POLICY

Legal right to cancel the purchase

In accordance with the applicable regulations, if you are contracting as a consumer, you may withdraw from the Contract (except when the object of the Contract is any of the products for which the right of withdrawal is excluded in the Common Provisions) at any time within thewithin 30 calendar days from the date of delivery of your order.

In this case, you will be refunded the price paid for such products. Returns are free for all of Spain (except Balearic Islands)

You can prove the exercise of the right of withdrawal in any way admitted by law, considering in any case validly exercised said right by sending the withdrawal document that we provide or by returning the products.

This provision does not affect other rights recognized to the consumer by current legislation.

The conditions applicable to changes and returns are found in the "changes and returns" section of this website, to which we refer.

Common provisions

You will not have the right to withdraw from the Contract whose purpose is the supply of any of the following products:

  • Personalized items
  • For hygiene reasons, stockings, socks, earrings, headbands and other hair accessories (hairpins, rubber bands, hair bands...) and items included in the "lingerie" section.

Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them and that contain all the seals and labels with which they were delivered to you. Please return the item using or including its original packaging. You must also include all the instructions, documents and packaging of the products. No refund will be made if the product has been used beyond the mere opening of the product or if it has suffered any damage, so you must be careful with the products while they are in your possession.

13.LIABILITY AND RELEASE OF LIABILITY

Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.

Notwithstanding the foregoing, our liability is neither excluded nor limited in the following cases:

  • In the event of death or personal injury caused by our negligence;
  • In case of fraud or fraudulent misrepresentation; either
  • In any matter where it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without prejudice to the provisions of the preceding paragraph and to the extent legally permitted, and unless otherwise provided in these Conditions, we will not accept any liability for the following losses, regardless of their origin:

  • loss of income or sales;
  • loss of business;
  • lost profits or loss of contracts;
  • loss of anticipated savings;
  • data loss; Y
  • loss of management time or office hours.

Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is established expressly the contrary in it.

All descriptions of products, information and materials that appear on this website are provided as true body and without express or implied warranties about them.

To the extent permitted by law, we exclude all warranties, saving those that cannot be legitimately excluded against consumers and users.

The provisions of this clause will not affect your legal rights as a consumer and user, nor your right to withdraw from the Contract.

14.INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, registered trademark and other intellectual property rights over the materials or content provided as part of the website correspond at all times to us or to those who granted us a license for its use. You may use such material only as expressly authorized by us or those who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.

Cookies:By accepting this privacy policy you consent to the use of cookies used on this website, as they are an essential part of the way our website works. The main objectives of our cookies are to improve your browsing experience. For example, cookies help us to identify you (if you are registered on our website), to remember your preferences during your browsing and in future visits, to manage the shopping basket, to allow you to carry out purchases, etc.

Fifteen.WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications that we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

16.NOTIFICATIONS

The notifications that you send us should preferably be sent through our contact form. For our part, we can send you communications either to the e-mail or to the postal address provided by you when placing an order.

It will be understood that the notifications have been received and have been correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that the notification has been made, it will suffice to prove, in the case of a letter, that it had the correct address, was correctly sealed and that it was duly delivered by post or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.

17.ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Agreement is binding on both you and us, as well as our respective successors, assigns and assigns.

You may not transmit, assign, encumber or otherwise transfer a Contract or any of the rights or obligations derived from it in your favor or for you, without having obtained our prior written consent.

We may transfer, assign, encumber, subcontract or otherwise transfer a Contract or any of the rights or obligations derived from it in our favor or for us, at any time during the term of the Contract. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you have as a consumer recognized by law or will cancel, reduce or limit in any other way the guarantees, both express and tacit, that you we could have granted.

18.EVENTS BEYOND OUR CONTROL

We will not be liable for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by events beyond our reasonable control ("Force Majeure Event").

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include especially (without limitation) the following:

  • Strikes, lockouts or other industrial action.
  • Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  • Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.

It will be understood that our obligations derived from the Contracts will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to perform our obligations under the Contract despite the Force Majeure Event.

19.RESIGNATION

The lack of requirement on our part of strict compliance on your part of any of the obligations assumed by you under a Contract or these Conditions or the lack of exercise by us of the rights or actions that may correspond to us under of said Contract or of the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exempt you from complying with said obligations.

No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from the Contract or the Conditions.

No waiver on our part of any of these Conditions or of the rights or actions derived from the Contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated in writing in accordance with the provisions of section of previous Notifications.

Twenty.PARTIAL NULLITY

If any of these Conditions or any provision of a Contract were declared null and void by a firm resolution by the competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

Twenty-one.ENTIRE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire existing agreement between you and us in relation to the object of the same and replace any other pact, agreement or previous promise agreed between you and us verbally or written.

You and we acknowledge having consented to the execution of the Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before said Contract, except as expressly mentioned in these Conditions.

Neither you nor we will have any remedy against any misrepresentation made by the other party, verbal or written, prior to the date of the Contract (unless such misrepresentation was made fraudulently) and the only remedy available to the another party will be for breach of contract in accordance with the provisions of these Conditions.

22.OUR RIGHT TO MODIFY THESE TERMS

We have the right to review and modify these Terms at any time.

You will be subject to the policies and Conditions in force at the time you use this website or make each order, unless by law or decision of government agencies we must make retroactive changes in said policies, Conditions or Privacy Policy, in which case, the possible changes will also affect the orders that you had previously made

23.APPLICABLE LAW AND JURISDICTION

The use of our website and the contracts for the purchase of products through said website will be governed by Spanish law.

Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this clause affects the rights recognized by current legislation as such.

24.COMMENTS AND SUGGESTIONS

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through ourContact Form.